Frequently Asked Questions (FAQ) – Cartesso

What are your shipping costs?

All orders placed with Cartesso qualify for free UK delivery.
There is no minimum spend and no additional handling fees.

How long will my order take to arrive?

We aim to prepare and dispatch your order within 1–3 business days.

Once shipped, parcels usually arrive within 2–10 business days, depending on your location and the courier’s schedule.
During busy periods, occasional delays may occur.

Can I return an item?

Yes, of course. You are welcome to return your order within 30 days of receiving it.

Returned products must be:

Unused and unworn
In the same condition as received
Returned with original packaging

Full details on how to send an item back can be found in our Refund Policy.

Which payment methods do you accept?

You can securely pay using:

Credit & Debit Cards (Visa, Mastercard, American Express)
PayPal

All transactions are processed safely through trusted providers.

Is your website secure?

Yes. We take online security very seriously.

Our website uses SSL encryption
Payments are processed through reputable, secure gateways
We never store complete payment information

You can shop with confidence.

Can I track my order?

Absolutely. As soon as your parcel is dispatched, you will receive a confirmation email containing your tracking number so you can follow the shipment online.

How do I contact customer support?

If you have any questions or need help with an order, our team is here to assist you.

Contact Information

Store Name: Cartesso
Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: contact@cartesso.com
Phone: +44 7307 344 755

Customer Service Hours:
Monday to Friday: 09:00 – 17:00 (GMT)
We aim to reply within 24 hours (Mon–Fri). Weekend messages are answered on Monday.